Privacy Policy

Last updated: May 2025

Cancun Catamaranes ("we," "our," or "us") operates the website cancuncatamaranes.com.mx. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book a tour with us.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number, and WhatsApp number when you request a quote or make a booking
Travel details such as preferred tour date, number of guests, and hotel or pickup location
Payment information processed securely through PayPal (we do not store credit card numbers)
Messages and correspondence you send us via contact forms or WhatsApp

We may also automatically collect technical information such as your IP address, browser type, and pages visited through cookies and analytics tools (Google Analytics).

2. How We Use Your Information

To respond to your quote requests and booking inquiries
To confirm, manage and communicate about your tour booking
To send important tour reminders and logistical information
To improve our website and services based on usage patterns
To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. WhatsApp Communications

When you contact us via WhatsApp, your messages are handled through WhatsApp's platform (Meta Platforms, Inc.). By initiating a WhatsApp conversation with us, you agree to WhatsApp's terms and privacy policy. We use WhatsApp solely for customer service and booking communications.

4. Cookies and Analytics

We use Google Analytics to understand how visitors use our website. This tool may set cookies on your device. You can disable cookies in your browser settings. We also use Google reCAPTCHA on our contact form to prevent spam.

5. Data Retention

We retain booking and contact information for up to 3 years for accounting and legal compliance purposes. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@cancuncatamaranes.com.mx.

7. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

8. Contact

For privacy questions or concerns:
Cancun Catamaranes
Marina Playa Tortugas, Blvd. Kukulcan km 6.5, Cancún, Quintana Roo, México
Email: info@cancuncatamaranes.com.mx
Phone: +52 (998) 892-8694